1. When is an Exchange Not Accommodated?
Exude does not accommodate exchanges in the following cases:
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Incorrect items handed over to the delivery executive. We are not liable for exchanges if the wrong piece is shipped back.
- Products that are worn, washed, or damaged.
- Items without original tags or packaging.
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Multiple failed pickup attempts (after 3 attempts, additional charges will apply).
- Exchange requests made beyond 7 days from the delivery date.
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2. Important Guidelines for Sending Products for Exchange
- Please ensure that the correct item is handed over to the delivery executive.
- If an incorrect item is returned, you will be responsible for additional reverse and forward shipping charges to facilitate the correct pickup and return.
- To protect your Exude garments during transit, re-use the original packaging, including the garment sleeve, for proper care and protection.
- The primary exchange pickup will be scheduled within 3–4 days of initiating the request.
- If the customer cancels the pickup or it fails after 3 attempts, additional charges will be applied as per the logistics partner’s policy.
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3. How Can I Exchange My Order?
To exchange your order, please follow these steps:
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Initiate the exchange request within 7 days of delivery.
- Click here to fill in your exchange details.
- Ensure all items for exchange:
- Have their original tags attached.
- Are unworn, unwashed, and undamaged.
- Are free from makeup stains or other marks.
- Hand over the correct item to the pickup executive to avoid incorrect returns.
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Reuse the original packaging to protect the garment during shipment.
For any queries, reach out to us at:
📧 wecare@exude.in or
📱 Call us at 0124-4554274
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4. How Can I Cancel My Exchange Request?
To cancel your exchange request:
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5. How Long Does the Exchange Process Take?
- Once the returned product reaches our warehouse, your exchange order will be dispatched within 3–4 business days.
- Delivery timelines range between 5–7 business days, depending on your location.
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