Exude – Terms and Conditions

1. General Terms

1.1 Exude is an online store providing a platform for purchasing women's clothing.
1.2 By using our website, you confirm that you are at least 18 years old or have the legal capacity to enter into these terms and conditions.
1.3 We reserve the right to modify, suspend, or terminate the website, services, or any part thereof at any time without prior notice.
1.4 Access to our website or services may be refused at our discretion without prior notice and for any reason.
1.5 We may update these terms and conditions periodically. Your continued use of the website following any modifications indicates your acceptance of the revised terms.

2. Intellectual Property

2.1 All content on this website, including but not limited to text, images, graphics, logos, and software, is the property of Exude or its content suppliers and is protected by copyright and intellectual property laws.
2.2 You may not use, reproduce, modify, distribute, or display any content from our website without prior written consent.
2.3 Exude, its logo, and other trademarks displayed on the website are the property of Exude. Unauthorized use of these trademarks is strictly prohibited.

3. Products

3.1 Exude exclusively sells women's clothing. We strive to provide accurate product descriptions and images but do not guarantee that they are free from errors.
3.2 Product colors may appear different due to device display settings, and we cannot guarantee that the colors you see match the actual products.
3.3 We reserve the right to alter product offerings, prices, and promotions without prior notice.
3.4 Product availability may vary, and we do not guarantee that all items will be in stock at all times.

4. Orders and Payment

4.1 You can place orders by selecting products and providing the necessary information, including accurate payment details.
4.2 By submitting an order, you confirm that you have the legal right to use the payment method provided.
4.3 We reserve the right to limit or cancel orders at our discretion, including those placed by the same customer, household, or account.
4.4 Payments can be made through credit cards, debit cards, and other accepted methods displayed on our website. We use a third-party payment processor and do not store your payment information.
4.5 You are responsible for any applicable taxes, customs duties, or additional charges related to your order.

5. Shipping and Delivery

5.1 We currently ship within India only.
5.2 While we strive for timely delivery, we cannot guarantee specific delivery dates.
5.3 Exude is not liable for delays, lost, or damaged shipments caused by external factors. Please contact us immediately if you encounter such issues.
5.4 You are responsible for providing accurate shipping information. Incorrect addresses may result in additional shipping fees for resending the order.
5.5 Once delivered to the provided address, we are not responsible for lost or stolen packages.

6. Returns and Refunds

6.1 We accept returns within 7 days of delivery, provided the products are in their original condition and packaging.
6.2 To initiate a return, contact us at wecare@exude.in with your order number and the reason for return.
6.3 Upon approval, we will provide return instructions.
6.4 Refunds will be processed within 7–10 business days after receiving the returned items, minus any applicable shipping fees.
6.5 We do not offer direct exchanges. To exchange a product, return the original item for a refund and place a new order.

7. Privacy

7.1 We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data.
7.2 By using our website, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.

8. Disclaimer of Warranties

8.1 We do not guarantee the accuracy, reliability, or completeness of the content on our website.
8.2 We do not warrant that the website will be uninterrupted, error-free, or defect-free.
8.3 We do not guarantee that our services will meet your specific requirements or be suitable for a particular purpose.
8.4 Product expectations may vary, and we do not guarantee they will meet your personal standards.

9. Limitation of Liability

9.1 Exude shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our website or services.
9.2 Our total liability shall not exceed the total amount paid by you for the purchased products.
9.3 We are not responsible for damages resulting from third-party websites or services linked to or from our platform.

10. Governing Law and Jurisdiction

10.1 These terms and conditions are governed by and construed in accordance with the laws of India.
10.2 Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts located at:
D-7, Nishat Park, Old Palam Road, Kakrola, New Delhi – 110078, India.

11. Contact Us

If you have any questions or concerns regarding these terms and conditions, please reach out to us at:
📧 wecare@exude.in
12. Clearance Sale
 
12.1 All products purchased under the Clearance Sale are final sale items and are not eligible for return, refund, or cancellation.
12.2 Exchange requests will be accepted only in the following cases:
12.2.1 The product received is defective, damaged, or faulty upon delivery.
12.2.1An incorrect product has been delivered to the customer.
12.3 Any request for exchange due to a defective, damaged, or incorrect product must be raised within 48 hours of delivery, along with clear photographs and relevant details for verification.
12.4 Products exchanged under the above conditions will be subject to quality inspection and approval by our customer support team.
12.5 Exchanges will be processed for the same product (subject to stock availability). If the requested size is unavailable, store credit or an alternative resolution may be offered at the sole discretion of the Company.
12.6 Due to exceptionally high demand during the Clearance Sale, product availability is subject to stock levels. In rare instances, an item may become unavailable after an order has been placed. In such cases, the Company reserves the right to offer a similar product of equivalent value or provide an alternative resolution, subject to the customer's approval.
12.7 Products showing signs of use, washing, alteration, damage caused by the customer, or missing original tags/packaging will not be eligible for exchange.
12.8 Clearance Sale discounts cannot be combined with any other promotional offers unless explicitly stated.
12.9 The Company reserves the right to modify, extend, suspend, or terminate the Clearance Sale and/or these Terms & Conditions at any time without prior notice.
12.10 By placing an order during the Clearance Sale, the customer acknowledges and agrees to these Terms & Conditions.